Sharing Good Practices

Survey on Digital Tools and Practices that Support the Tourism Sector

The overarching, strategic objective of EU industrial policies is to lead to greener, more digital and innovative, as well as more resilient industrial ecosystems, which are fit to deal with current and future challenges.

Tourism is one of the key industrial ecosystems, comprised of several economic sectors, promoting growth, employment and social cohesion. It faces specific challenges with supporting its many small actors (99% of the ecosystem actors are SMEs or microenterprises) to develop more sustainable, innovative and resilient practices and services, fully benefiting from digital opportunities. Supporting them to accelerate the digital transition requires effective sharing and exchange of transferable, practical and easily replicable digital and innovative practices.

The Project “Inventory of Transferable Digital Applications and Solutions for the Tourism Ecosystem”

In this context the European Commission’s DG Internal Market, Industry, Entrepreneurship and SME (DG GROW) / Directorate G – Ecosystems II: Tourism and Proximity has launched named project (Contract Number EASME-2019-OP-0021-015-GROW-IN, implemented by Netcompany-Intrasoft) aiming to collect information about digital tools and practices used in EU countries that support the tourism sector.

These tools and practices may be regarded as good practices, offering tangible benefits to users and service providers and are replicable to other regions or actors within the EU facing similar challenges. Implementation of this project supports the actions recognised by the Transition Pathway for Tourism, co-created by the tourism stakeholders and published in February 2022.

How to get involved

The collection of data will be performed via an online survey and will feed an inventory of digital tools and practices.

The inventory aspires to raise awareness and promote the recorded digital tools and practices, support the exchange between tourism-related organisations (public authorities, SMEs, academic institutions, research organisations, etc.), and overall facilitate the uptake of sustainable and resilient digital practices by tourism-related stakeholders.

Moreover, through this inventory participants will be able to promote their digital tools and practices and demonstrate specific achievements and solutions implemented, since the inventory will be published online by the European Commission and be available to all tourism stakeholders across the EU and beyond. The inventory will give visibility to existing digital tools and practices and inspire tourism stakeholders to develop their own innovative digital solutions.

Hence, we would like to ask you to fill out the questionnaire if you have developed a relevant tool or practice.

Should you have any questions regarding this study, please contact Mr. Alexandros Nioras at Netcompany-Intrasoft or the European Commission officers in charge Ms. Elfa Kere and Ms. Kirsti Ala-Mutka.

Thank you in advance for your time and collaboration.